Start with the person’s own priorities. A useful conversation might focus on a favorite activity, an everyday frustration, or one question they would like help answering.
Start a conversation
Prompts for listening, asking permission, and agreeing on a next step.
Look at the home together
Use a checklist to organize observations without trying to solve everything at once.
Agree how to verify a call
Create a calm callback routine for an unexpected request.
Make help specific
Ask what would be useful, agree on the task, and record who will do it. Keep health, care, financial, and legal decisions with the appropriate people and professionals.